FAQ
Frequently Asked Questions (FAQ)
1. What is Eleve Prime?
Eleve Prime is a men’s fashion store based in Inês, offering premium clothing and accessories designed for style, comfort, and confidence.
2. How can I place an order?
Simply browse our online store, select your favorite items, choose your size, and click “Add to Cart.” Once you’re ready, go to checkout and complete your purchase securely.
3. What payment methods do you accept?
We accept credit and debit cards, Pix, and PayPal. All payments are processed securely to protect your personal information.
4. Do you offer nationwide shipping?
Yes! We ship across USA. Shipping times and costs vary depending on your location — you’ll see the estimated delivery time during checkout.
5. How long does delivery take?
Delivery usually takes 4–8 business days, depending on your city and the shipping option selected.
6. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking code by email so you can follow your package in real time.
7. What if I need to exchange or return an item?
No problem! You can request an exchange or return within 7 days of receiving your order, as long as the product is unworn, unwashed, and with original tags attached.
👉 Contact our support team at support@eleveprime.com for help.
8. How do I know my size?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re still unsure, contact us — we’ll be happy to assist you.
9. Do you offer discounts or promotions?
Yes! We regularly offer exclusive deals and new collection launches. Follow us on Instagram (@eleveprime) and subscribe to our newsletter to stay updated.
10. How can I contact customer support?
You can reach our team by email at contact@eleveprime.com . Our support hours are Monday to Friday, 9 AM – 6 PM.